Problem Resolution

Grievance for Youth

  • If a youth or family feel their client rights have been violated, or they are dissatisfied with decisions made on their behalf and wish to appeal the decision, they may initiate a grievance through the following process:
  • You, your family, your authorized representative, or your legal representative may submit a grievance in writing or verbally to the Program Supervisor. If you are not comfortable expressing yourself, you may choose another youth or adult to help you.
  • The Program Supervisor will mail a copy of the grievance procedure to you after receiving your grievance to acknowledge the complaint.
  • The Program Director will notify you in writing of the decision regarding your grievance within seven working days. Every attempt will be made to resolve the situation fairly.
  • If you are not satisfied with the Program Supervisor’s decision, you may appeal to the CEO.
  • The CEO will evaluate the situation, and will respond to you in writing within 7 days.



Ventura and Santa Barbara County CCL Unit
21731 Ventura Boulevard, Suite 250, MS 29-14
Woodland Hills, CA 91364
Phone:(818) 596-4334
FAX:(818) 596-4376

Office for Civil Rights U.S. Department of Health and Human Services
90 7th Street, Suite 4-100
San Francisco, CA 94103
Voice Phone:(415)437-8310
FAX:(415)437-8329
TDD: (415)437-8311

Ventura County MHP’s 24-hour, toll-free phone number at (866) 998-2243 or web site at www.vcha.org

Updated May 2011


Si un joven o una familia siente que sus derechos han sido violados, o no están satisfechos con las decisiones hechas para ellos y desean apelar la decisión, pueden iniciar una queja siguiendo el proceso a continuación

  • Usted, su familia, su representante autorizado, o su representante legal puede entregar una queja por escrito o verbalmente al Superior de Programa. Si no se siente cómodo expresándose, puede escoger a otro joven o adulto para que lo ayude.
  • El Supervisor de Programas le mandará una copia del procedimiento conciliatorio después de haber recibido su queja para confirmar que la ha recibido.
  • El Director de Programas le informará por escrito la decisión que se tomó sobre su queja dentro de siete días de trabajo. Se hará cada esfuerzo para resolver la situación de una manera justa.
  • Si no está satisfecho con la decisión hecha por el Supervisor de Programas, puede apelarla con el Director Ejecutivo.
  • El Director Ejecutivo evaluará la situación y le contestará por escrito dentro de 7 días de trabajo.

  • Ventura and Santa Barbara County CCL Unit 21731 Ventura Boulevard, Suite 250, MS 29-14
    Woodland Hills, CA 91364
    Phone: (818) 596-4334
    FAX: (818) 596-4376

    Office for Civil Rights U.S. Department of Health and Human Services 90 7th Street, Suite 4-100
    San Francisco, CA 94103
    Voice Phone: (415) 437-8310
    FAX: (415) 437-8329
    TDD: (415) 437-8311

    Ventura County MHP’s 24-hour, toll-free phone number at (866) 998-2243 or web site at www.vcha.org
    Updated May 2011


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